Date: November 5, 2015
- Microsoft is changing its approach to customer service in Dynamics CRM 2016, which will include Azure Machine Learning among its new capabilities.
- Dynamics CRM 2016 will also provide analytics on how employees provide service so businesses can recognize and address problems.
- If your business doesn’t already use Dynamics, Microsoft plans to offer Dynamics CRM 2016 and Office 365 as part of a “Service Productivity” package for $65 per user/month.
- The push to improve Dynamics CRM continued in late September 2015, when Microsoft acquired technologies and assets from partner Adxstudios.
- Finally, Dynamics CRM 2016 records customer feedback through surveys.
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